1.0 Introduction

At DirectStay, we are committed to fostering a safe, inclusive, and respectful community for all Users, including Hosts, Guests, and partners. These Community Standards & Conduct Policy guidelines outline the expected behavior for all members and the consequences of violations. By using DirectStay, you agree to abide by these standards. Violations may result in warnings, suspension, or permanent removal from the Platform.

2.0 Core Values & Principles

Our Community Standards are built on the following principles:

Respect & Inclusion – Treat all users with dignity, regardless of race, gender, nationality, religion, disability, or personal background.
Honesty & Integrity – Provide truthful information about Listings, Bookings, and identity verification.
Safety & Security – Ensure all interactions are free from harm, harassment, and discrimination.
Responsibility & Accountability – Follow local laws, house rules, and platform policies.

3.0 Expected Conduct for All Users

3.1 Respectful Communication

Use polite and respectful language when interacting with Hosts, Guests, and DirectStay support.
Harassment, hate speech, threats, or bullying are strictly prohibited.
Spam, solicitation, or deceptive content in messages or Listings is not allowed.

3.2 Safe & Responsible Behavior

Guests must respect house rules and treat rental properties with care.
Hosts must ensure the safety and legality of their Listings.
No illegal activities are permitted in any DirectStay interaction or Property.

3.3 Inclusivity & Non-Discrimination

DirectStay prohibits discrimination based on:

Race, ethnicity, or national origin.
Religion or spiritual beliefs.
Gender identity, sexual orientation, or marital status.
Disability, age, or medical conditions.

Hosts may not reject Guests based on these factors unless required by law (e.g., accessibility limitations).

3.4 Privacy & Confidentiality

Do not share private or sensitive information of any user.
Do not record or monitor Guests without consent.
DirectStay will never ask for sensitive financial details outside of secure payment processing.

3.5 No Fraudulent Activity

Users may not engage in:

False identities or misrepresentation of Listings.
Off-platform transactions to avoid DirectStay fees.
Fake reviews or misleading ratings.
Chargeback fraud or abuse of refunds.

4.0 Host Responsibilities

4.1 Accurate Listings & Pricing

Hosts must provide truthful descriptions, photos, and amenities.
Bait-and-switch tactics or fraudulent Listings are strictly prohibited.

4.2 Safe & Legal Rentals

Hosts must ensure the Property is safe and follows local rental regulations.
Listings must have working locks, emergency exits, and safety equipment.
Hosts must comply with local permits and zoning laws.

4.3 Guest Respect & Fair Treatment

Hosts must provide a clean, functional space for every Guest.
Hosts may not cancel Bookings due to bias against a Guest's background.

5.0 Guest Responsibilities

5.1 Respect for Property & Neighbors

Guests must treat the Property with care and follow the house rules.
No excessive noise, parties, or disruptive behavior that violates local laws or HOA rules.
Guests are responsible for damages beyond normal wear and tear.

5.2 Compliance with Local Laws

Guests must follow local laws, including rental regulations and noise ordinances.
Guests may not engage in illegal activities (e.g., drugs, prostitution, vandalism) on the Property.

6.0 Prohibited Behavior

6.1 Harassment & Violence

DirectStay has a zero-tolerance policy for:

Physical or verbal threats to anyone.
Sexual harassment or unwanted advances.
Discriminatory remarks or behavior.

6.2 Property Misuse & Vandalism

Guests may not:

Intentionally damage, steal, or vandalize a Property.
Tamper with safety equipment (e.g., smoke detectors, security systems).

6.3 Unauthorized Guests or Activities

Guests must disclose the correct number of occupants at Booking.
Unauthorized parties or commercial use of Properties are not allowed.

6.4 Fraud & Misrepresentation

False identities, stolen payment methods, or misleading Listings will result in permanent removal.

7.0 Reporting Violations & Enforcement

7.1 How to Report Issues

If you experience or witness a violation of these standards, contact us:

Email: [email protected]Phone: 866-779-STAY

Reports will be handled confidentially.

7.2 Investigation & Actions Taken

DirectStay may take enforcement actions for violations, including:

Warning Notice – For minor violations or misunderstandings.
Temporary Account Suspension – For repeated or serious issues.
Permanent Removal – For fraud, violence, illegal activities, or repeated misconduct.

7.3 Appeals Process

Users may appeal account suspensions within 5 days by providing evidence to support their case.

8.0 Policy Updates

DirectStay reserves the right to modify this Community Standards & Conduct Policy at any time. Continued use of the Platform implies acceptance of all updates.

9.0 Contact Information

For community concerns, reporting violations, or inquiries:

Email: [email protected]Phone: 866-779-STAY

1.0 Introduction

2.0 Core Values & Principles

Our Community Standards are built on the following principles:

Respect & Inclusion – Treat all users with dignity, regardless of race, gender, nationality, religion, disability, or personal background.
Honesty & Integrity – Provide truthful information about Listings, Bookings, and identity verification.
Safety & Security – Ensure all interactions are free from harm, harassment, and discrimination.
Responsibility & Accountability – Follow local laws, house rules, and platform policies.

3.0 Expected Conduct for All Users

3.1 Respectful Communication

Use polite and respectful language when interacting with Hosts, Guests, and DirectStay support.
Harassment, hate speech, threats, or bullying are strictly prohibited.
Spam, solicitation, or deceptive content in messages or Listings is not allowed.

3.2 Safe & Responsible Behavior

Guests must respect house rules and treat rental properties with care.
Hosts must ensure the safety and legality of their Listings.
No illegal activities are permitted in any DirectStay interaction or Property.

3.3 Inclusivity & Non-Discrimination

DirectStay prohibits discrimination based on:

Race, ethnicity, or national origin.
Religion or spiritual beliefs.
Gender identity, sexual orientation, or marital status.
Disability, age, or medical conditions.

Hosts may not reject Guests based on these factors unless required by law (e.g., accessibility limitations).

3.4 Privacy & Confidentiality

Do not share private or sensitive information of any user.
Do not record or monitor Guests without consent.
DirectStay will never ask for sensitive financial details outside of secure payment processing.

3.5 No Fraudulent Activity

Users may not engage in:

False identities or misrepresentation of Listings.
Off-platform transactions to avoid DirectStay fees.
Fake reviews or misleading ratings.
Chargeback fraud or abuse of refunds.

4.0 Host Responsibilities

4.1 Accurate Listings & Pricing

Hosts must provide truthful descriptions, photos, and amenities.
Bait-and-switch tactics or fraudulent Listings are strictly prohibited.

4.2 Safe & Legal Rentals

Hosts must ensure the Property is safe and follows local rental regulations.
Listings must have working locks, emergency exits, and safety equipment.
Hosts must comply with local permits and zoning laws.

4.3 Guest Respect & Fair Treatment

Hosts must provide a clean, functional space for every Guest.
Hosts may not cancel Bookings due to bias against a Guest's background.

5.0 Guest Responsibilities

5.1 Respect for Property & Neighbors

Guests must treat the Property with care and follow the house rules.
No excessive noise, parties, or disruptive behavior that violates local laws or HOA rules.
Guests are responsible for damages beyond normal wear and tear.

5.2 Compliance with Local Laws

Guests must follow local laws, including rental regulations and noise ordinances.
Guests may not engage in illegal activities (e.g., drugs, prostitution, vandalism) on the Property.

6.0 Prohibited Behavior

6.1 Harassment & Violence

DirectStay has a zero-tolerance policy for:

Physical or verbal threats to anyone.
Sexual harassment or unwanted advances.
Discriminatory remarks or behavior.

6.2 Property Misuse & Vandalism

Guests may not:

Intentionally damage, steal, or vandalize a Property.
Tamper with safety equipment (e.g., smoke detectors, security systems).

6.3 Unauthorized Guests or Activities

Guests must disclose the correct number of occupants at Booking.
Unauthorized parties or commercial use of Properties are not allowed.

6.4 Fraud & Misrepresentation

False identities, stolen payment methods, or misleading Listings will result in permanent removal.

7.0 Reporting Violations & Enforcement

7.1 How to Report Issues

If you experience or witness a violation of these standards, contact us:

Email: [email protected]Phone: 866-779-STAY

Reports will be handled confidentially.

7.2 Investigation & Actions Taken

DirectStay may take enforcement actions for violations, including:

Warning Notice – For minor violations or misunderstandings.
Temporary Account Suspension – For repeated or serious issues.
Permanent Removal – For fraud, violence, illegal activities, or repeated misconduct.

7.3 Appeals Process

Users may appeal account suspensions within 5 days by providing evidence to support their case.

8.0 Policy Updates

DirectStay reserves the right to modify this Community Standards & Conduct Policy at any time. Continued use of the Platform implies acceptance of all updates.

9.0 Contact Information

For community concerns, reporting violations, or inquiries:

Email: [email protected]Phone: 866-779-STAY